Mid Call Transfer for inbound callers allows your operators to re-direct callers to specific departments, globally.
Words by Brigitte Kudor
MID CALL TRANSFER
Hatton & Berkeley’s Telecoms packages enable seamless call transfer to someone else in your team or further afield. It enables answered calls to be transferred out to another destination number, without the need for an additional phone line, manual switchboard function, or additional call costs.
Mid call transfer streamlines the call sharing process, helping your operators to get their callers where they need to be without the errors, delays and time costs associated with callback. Mid Call Transfer simplifies your business line, freeing you up to manage and oversee simultaneous calls to any line: fixed, mobile or abroad.